Reference

Legal terms that cover your account

Everything that governs your club999 account sits on this one page: the terms you accept at sign-up, the wallet rules that decide where money goes back, and how we treat the details you give us.

Local law comes firstSame-wallet withdrawalsPlain-English termsDate-stamped updates
club999 Legal terms that cover your account
HOW WE HANDLE DATA

Account security, cookies and what we keep

What you give us at registration is held for the reasons written here: to run your account, to match your wallet transfers to you, and to answer a payment or legal question later on. Cookies keep you signed in on your phone between visits and remember your language choice; clear them in your browser whenever you like and a fresh code brings you back. We keep records only while the purpose needs them, then remove them, and you can ask what is held about you at any point.

Login and one-time codes

Every sign-in from a new device asks for a one-time code sent to your registered number. Do not pass it on, and tell support at once if a code arrives when you were not signing in.

What we retain

Account, wallet and transfer records stay while your account is open and for the period needed to settle a payment or legal question. Once that purpose ends, the records are removed.

Cookies on your phone

Cookies hold the session open, remember your language and let the lobby load on mobile data without signing you out. Clearing them in browser settings ends the session; a new code gets you back in.

Changing your details

You can ask us to correct your name, phone number or address, or to close the account altogether. Send it in writing and we confirm back exactly what was changed.

POLICY CONTACT POINTS

Who to contact about a term or a wallet rule

Policy questions rarely arrive at a convenient hour, so we keep more than one door open. Signed-in accounts get the in-account chat, where an agent reads your wallet history while answering, so a term question gets settled against your own record instead of a generic reply. Anything that needs a paper trail — a name correction, a closed account, a data request — is better sent in writing so it stays on one thread. Have your registered mobile number to hand; that is how we find you in the first place.

Account chat Signed-in accounts can open chat from the account menu and ask about a term, a wallet rule or a closed account. Quote your registered mobile number so the agent can pull your record.
Payment trace If a bKash, Nagad or Rocket transfer looks stuck, send the transaction ID and the amount. We check it against your account wallet and reply with what the record actually shows.
Written requests Data changes, name corrections and account closures are handled by message so nothing gets lost between shifts. Send from your registered address and we answer on the same thread.

What account holders ask us about policy

Most of the questions we get about this page are practical rather than complicated: where a term applies, what happens to a wallet balance, who can see your details. The answers below cover the six that come up again and again. If yours is not here, the chat team can walk through your own account rather than a general rule.

It sets out the terms for using a club999 account, the wallet rules for bKash, Nagad and Rocket transfers, our privacy position, and how to reach us about any of it.

Availability depends on local law and eligible regions, so not every product is open to every address. Check the terms that load during sign-up, and message support if a section is unclear.

Keeping the same route in and out makes a transfer easy to trace for both sides. A bKash deposit returns to bKash, and a Nagad or Rocket deposit goes back to that wallet.

Your registration details, mobile number, wallet records and account activity. We use them to run the account, match transfers and answer a legal question — we do not sell them on.

Send a written request from your registered address. We confirm the change, return any wallet balance to your own bKash, Nagad or Rocket account, and close the record behind it.

We update this page and change the date shown beside it, so you can see what moved. Where a change touches your wallet or your access, we tell you before it takes effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.