Reference

What We Record and Why

Your privacy here starts at sign-up: we take only what a payment check, a login and a support ticket actually need, and nothing else.

What we collectCookie choicesDevice and login recordsCorrection requests

Enter the Lobby Read FAQ

DATA HANDLING

Cookies, Sessions and Account Security

Data handling here is narrow on purpose. We collect what a payment check, a login and a support ticket need, and nothing else. Cookies keep your session alive rather than building an advertising profile. Every staff look-up of a customer file is written to a log, so a dispute can be traced back to a name and a time. When you ask for a correction, the change lands on the live record and the earlier value is kept only where an audit trail is required.

What we hold

Your profile carries your name, mobile number and the reference from each bKash, Nagad or Rocket transfer. Wallet PINs are never stored. The activity log covers slot rounds, live table sessions and cricket markets you opened.

Cookies and sessions

A session cookie keeps you signed in while you move between the lobby and your wallet. A preference cookie remembers your language. Clearing site data in your browser signs you out and asks for a fresh login.

Retention and deletion

Transaction records stay for the period local law sets, then go. Marketing preferences drop away the moment you withdraw consent. Ask us and we list which records must remain after the account is closed.

Who sees your file

Access is limited to staff handling your payment check or a ticket you raised. Each look-up is logged against the employee account, and that log is checked whenever a dispute is opened on your profile.

ACCOUNT CARE DESK

Where to Send a Privacy Request

Every privacy request reaches a person, not a form that vanishes. Start in live chat from your signed-in account wallet screen, or email the data team from the address linked to your profile. Give the registered mobile number and a clear line about what you want changed. We confirm it is you with an OTP before anything is altered, then send a reference you can quote later. It works the same whether you are in Dhaka or elsewhere in Bangladesh.

Live chat Open chat from the wallet screen and say you have a privacy request. The agent logs it and passes it to the data team, so you get a reference to follow up on.

Email the data team Write from the email linked to your profile, include your registered mobile number and what should change. We reply to that same address once the request is matched to your records.

Security first If a login looks unfamiliar, ask chat to freeze the session before anything else. Password and wallet changes are settled first, so nobody else can read your file.

How This Policy Applies to You

club999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy covers what we record when you open an account, log in, or move money through your wallet, and it explains the choices you have over that data. We keep the wording close to how our systems actually work, because a policy nobody can follow

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is no use to you. Your name, mobile number, date of birth and the transaction reference from a bKash, Nagad, Rocket, Upay or bank transfer are held so we can confirm you are the account holder. Device details such as phone model, app version and the
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network your session came through help us flag a login that does not match your usual pattern. We do not sell this data and we do not hand it to advertisers. How long a record stays depends on local rules where you live. Bangladesh account data
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and transaction logs are kept for the period the applicable law requires, then deleted or anonymised. Access to club999 and use of any feature depend on your local law and eligible regions; if a service is not permitted where you are, we will not offer it
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to you. When a payment provider asks us to confirm a transfer, we share only the reference and amount needed to settle it. You can ask to see, correct or remove what we hold. Send the request from the mobile number registered on your account so
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we can verify it before acting. Some records have to stay for audit after closure, and we tell you which ones when we reply. Where this page and our terms differ on a privacy question, this page decides.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Data Rights, Answered

Privacy questions usually arrive at a specific moment — a transfer you cannot trace, a login that was not yours, an account you want shut. These are the ones account care hears most, answered the way our team would answer them in chat. If yours is missing, send it through and we will add it to the file.

We record your name, mobile number and the reference of each wallet or bank transfer, plus device and login details. That lets us confirm you own the account and settle a bKash, Nagad or Rocket payment.

No. You enter the PIN inside the wallet app, never on our screens. The provider sends back the amount and a transaction reference, which is what our team checks if a payment needs tracing.

Message account care from the mobile number on your account and ask for a copy. We run an OTP check, then send the record to the email or number you have on file.

You can close the account at any time through account care. Profile and marketing data go, but transaction records stay for the period local law sets; we tell you which ones when you ask.

A session cookie keeps you signed in between the lobby and your wallet. A preference cookie remembers your language choice. Clearing site data signs you out, and some screens ask for a fresh login.

Open chat and ask us to freeze the session, then change your password and your wallet password. We go through the login records with you and put the request on your file.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoClub999 Banking InfobKash FastMoney

What We Record and Why

Cookies, Sessions and Account Security

What we hold

Cookies and sessions

Retention and deletion

Who sees your file

Where to Send a Privacy Request

Your Data Rights, Answered

01 What data does club999 collect when I open an account?

02 Do you ever see my bKash, Nagad or Rocket PIN?

03 How do I get a copy of the data you hold on me?

04 Can I close my account and have everything removed?

05 What cookies does the club999 site set?

06 Someone logged into my account. What should I do first?

Privacy Policy

Related pages

Related pages